Returns

Returns & Eligibility – FAQ

• 14-day cancellation period: Under the Consumer Contracts Regulations, you have the right to cancel your order within 14 days of receiving your items, for any reason.
• Return window: Once you’ve notified us of your intention to return, you have a further 14 days to send the item(s) back.
• Item condition: All returned items must be unworn, unwashed, and in their original condition, with tags attached and original packaging included where possible.
• Proof of purchase: A valid order number or proof of purchase is required to process all returns.
• Hygiene & exclusions: For hygiene reasons, certain items (such as underwear, swimwear without hygiene seals, or pierced jewellery) may not be eligible for return unless faulty.
• Faulty or incorrect items: If your item is faulty, damaged, or incorrect, please contact us as soon as possible so we can arrange a replacement or refund in line with your statutory rights under the Consumer Rights Act 2015.
• Refund processing: Refunds will be issued to your original payment method within 14 days of receiving and inspecting the returned item(s).
• Return costs: Unless the item is faulty or incorrect, customers are responsible for return postage costs.
• Exchanges: We currently do not offer direct exchanges. We recommend placing a new order and returning your original item for a refund.
• Late returns: Returns sent outside of the stated timeframe may not be accepted or may be returned to you.

If you have any questions about your return, our team is here to help.